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Type: |
Tender |
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ID: |
1005662 |
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Category: |
Call Center Services |
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Title: |
Customer Care And Software Service |
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Clients
Approx Budget: |
Need Best Proposals |
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Volume of Work: |
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Description: |
We are US based looking to outsource our requirement of Call Center and Software Development Service. We are looking for customer care and software development Service.
Scope:
1. System will be Web-based
2. System will be compatible with IE 7.0, Office 2007
3. Allow the use of Interactive Voice Response
4. Support multiple methods of call initiation like chat, direct calls, callback, text interactions, email
5. System will automatically call back user when their service wait is over
6. Capacity to record both inbound and outbound voice calls
7. Create multiple types of reports including canned, customizable and allow for adhoc reporting
8. Support and record Voicemails
9. Allow for both domestic and international analysts to answer calls without issue
10. Ability to support languages other than English
11. Queue callers when an agent is unavailable
12. Able to accept calls from international toll free numbers
13. Able to route calls to any valid phone number
14. Allow multiple agents to conference in on a call
15. Additional support incidents via payment method over the phone
16. Report at the group level on total number of calls answered.
This is a global and off site tender. Interested service providers are requested to contact no later than February, 12, 2010, 12:30 AM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
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Country: |
United States
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Posted Date: |
30-01-2010 |
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Status: |
Close |
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Buyers Info Available: |
Name
Company
Address
City
Country
Email
Phone No
Website URL |
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Attachment 1: |
attachment-1005662.pdf
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Attachment 2: |
No Attachment
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Attachment 3: |
No Attachment
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Price to Purchase Details: |
22.99 $
Click to Purchase
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